How quickly can I return an item?

Our returns procedure is simple and easy if the product is unopened and still in its original condition and the packaging you can return within 3 calendar days from the date of receipt.

You can request a pickup service for the items to be returned or exchanged, additional charges will be applied. Please refer to our Returns Policy for more information on item returns.

What if I receive an item with a manufacturing defect?

We are very sorry if you have received an item and there seems to be something wrong with it. Our Toy Phoon team work very hard to ensure our products are of the highest quality for you. Please contact our friendly Customer Service team and they will be happy to help you solve the issue with your item.

What items are not eligible for a return?

What items are not eligible for a return?

• Books.
• CDs/DVDs
• Clothing/footwear items without the original packaging and tags
• Personalized items
• Products with an extended delivery time
• Items on sale
• Electronic items where the original seal is broken
• Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
• Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period Items that have been assembled, used, altered or. installed unless defective Items that were sealed and require their hygienic levels to be intact from the manufacturer
• Further exceptions are mentioned along with the product description.

How long does it take for the whole return and exchange the process to be completed?

We usually collect items within 1-2 working days from the date of your feedback. The delivery of replacement usually takes 2-5 working days from when we have received and evaluated the product.
The value of the item returned will be credited to your account within 14 working days (as per Government law) from when we have received and approved your product return.